Terms and Conditions
Welcome to LenaHome.lv. These Terms and Conditions govern your use of our website and the purchase of products from our online store.
By accessing this website and placing an order, you agree to comply with these Terms.
1. Company Information
This online store is operated by:
SIA Vani
Registration No.: 42403047469
VAT No.: LV42403047469
Address: Centraltirgus 1, Riga, LV-1050, Latvia
Email: info@lenahome.lv
Phone: +371 25195776
2. Eligibility
By using this website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian.
3. Products
We strive to ensure that all product descriptions, images, and specifications are accurate. However, minor variations may occur.
We reserve the right to modify or discontinue products at any time without prior notice.
4. Pricing
All prices are displayed in EUR and include applicable taxes unless stated otherwise.
We reserve the right to change prices at any time.
If a pricing error occurs, we reserve the right to cancel the order and issue a full refund.
5. Orders
After placing an order, you will receive an email confirmation.
We reserve the right to refuse or cancel any order if fraud, unauthorized transactions, or suspicious activity is suspected.
6. Payment
We accept secure payment methods available at checkout.
All transactions are encrypted and processed through secure payment providers.
We do not store your payment details.
7. Shipping
Orders are typically processed within 1–3 business days.
Estimated delivery time is 3–10 business days, depending on location.
Delivery times are estimates and may be affected by factors beyond our control.
8. Returns and Right of Withdrawal
In accordance with EU consumer protection laws, customers have the right to withdraw from their purchase within 14 days of receiving the goods.
To qualify for a return:
Items must be unused
In original packaging
In resellable condition
Customers are responsible for return shipping costs unless the item is defective or incorrect.
9. Refunds
Refunds are processed after returned items are received and inspected.
Refunds will be issued to the original payment method.
Shipping costs are non-refundable unless the return is due to our error.
10. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us immediately:
We will resolve the issue as quickly as possible.
11. Warranty
Products are covered by legal warranties in accordance with applicable consumer laws.
12. Limitation of Liability
SIA Vani shall not be liable for indirect, incidental, or consequential damages arising from the use of this website or purchased products.
13. Intellectual Property
All website content, including text, images, and branding, is the property of LenaHome.lv and may not be used without permission.
14. Privacy
Please review our Privacy Policy to understand how we collect and process personal data.
15. Changes to Terms
We reserve the right to update these Terms at any time. Continued use of the website constitutes acceptance of the revised Terms.