Return & Refund Policy
At LenaHome.lv, customer satisfaction is important to us. If you are not fully satisfied with your purchase, you may return eligible items under the conditions outlined below.
Right of Withdrawal
In accordance with European Union consumer protection laws, you have the right to withdraw from your purchase within 14 days of receiving the goods.
Return Conditions
To qualify for a return:
Items must be unused
Items must be in original packaging
Items must be in resellable condition
Proof of purchase is required
Returns that do not meet these conditions may be refused.
Non-Returnable Items
For hygiene and safety reasons, certain products cannot be returned once opened or used, including:
Personal care items
Hygiene products
Opened beauty accessories
Return Shipping
Customers are responsible for return shipping costs unless:
✅ the item is defective
✅ the wrong product was received
We recommend using a tracked shipping service.
Refunds
Once the returned item is received and inspected, we will notify you about the approval of your refund.
If approved, refunds will be issued to the original payment method.
Please allow several business days for the refund to appear, depending on your bank.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, contact us immediately:
We will resolve the issue as quickly as possible.
Contact
SIA Vani
Centraltirgus 1, Riga, LV-1050, Latvia
📧 info@lenahome.lv
📞 +371 25195776